Customer care
It is the desire of everyone to visit any offices and buildings and be served in a manner that they would appreciate. In Kenya, many buildings are manned by security officers of various firms who add up as also customer care executives. Even though the move is welcomed but this practice does not auger well with everyone. In some instances, these very same officers tend to be too "bossy" and arrogant to the public hence not being able to serve the people as they would wish. As a measure to control and cut-down on organization's expenses, the view to having these officers at their entrances does much harm than good and it will be more better if their role and duties are spelt out clearly.